Welcome to the Kente Gentlemen Web site and thank you for your trust in our products and services. Please care to read the terms and conditions mentioned below to better experience the vision we wish to share with you. As your use of the site constitutes a full agreement to the rules and guidelines.
Kente Gentlemen LLC is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the site. While the information contained within the site is periodically updated, no guarantee is given that the information provided in this Web site is correct, accurate, complete, and up-to-date. We reserve the full rights to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion, within or outside of this website, as to protect the integrity, ownership, and both physical and intellectual properties of Kente Gentlemen LLC and its affiliates. The website also serves as a wall of inspiration to us from other artists, writers, and producers that continue to bend the rules and break the limits of artistic creation; thus, some of the content posted may not be ours, especially that present on our blog and other social media outlets. Although the Kente Gentlemen Web site may include links providing direct access to other Internet resources, Kente Gentlemen is not responsible for the accuracy or content of information contained in these sites. Links from Kente Gentlemen to third-party sites do not constitute an endorsement by Kente Gentlemen of the parties or their products and services. The appearance on the Web site of advertisements and product or service information does not necessarily constitute an endorsement by Kente Gentlemen, and Kente Gentlemen has not investigated the claims made by any advertiser. Product information is based solely on material received from suppliers. Additionally, if any unintended copyright infringement, erroneous remark, incorrect pricing, unfair engagement is read, seen, or posted on the Kente Gentlemen website, please contact us for immediate removal, readjustment, or proper crediting.
The finishing quality of any Kente Gentlemen's product or service, besides the artistry and grading of its primary resources, forever remains essential to us. We ever so wish to involve and empower a community of local tailors, manufacturers, vendors, publicists, and other artistic agents and collaborators to further develop the project into its continuing full-form vision. It doesn't matter how much time and effort it takes us to find the finest of them all, within our means and outreach, but we guarantee you to do so, not only to preserve the message behind the vision, but to also underline our engagement in satisfying any of our customers' needs.
On par with our quality standards, Kente Gentlemen also strives to provide sustainable, eco-friendly, and ethical products and services. From the beginning end of the fabrics' maker, to the last sewing by the tailor, all prices and wages exchanged with our partners and collaborators are faired up to the most valuable arrangements, and done under good working conditions and fair trade policies.
Prices are subject to change without notice. There may be customs or import duties, charges, and taxes added to your package depending on the country, state, or city of destination. Upon delivery, you will be responsible for these, as they are not included in your order total. Indeed some orders may incur these additional charges. Kente Gentlemen do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.
All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Kente Gentlemen will never pay these charges on your behalf. If you refuse to pay these charges your package may be abandoned, and Kente Gentlemen will not be held responsible for any loss of funds as a result of this incidence. Neither can we mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice, and as an established business we will not do this.
All orders ship worldwide from our partners based in the New York City, United States - Paris, France - Abidjan, Côte d'Ivoire. Once your order is processed, confirmed, and paid for, your items will be scheduled for shipping from our end to your doorstep, within the approved and expected length of time. If admissible, we will provide you with a tracking number for you to stay in touch with your package.
Returns – Refunds
Thank you for shopping with us. If you are not entirely satisfied with your item(s), we're here to help. You have at most 10 calendar days to return an item from the date you’ve received it. All return items are to be mailed to: 152 Manhattan Ave. Brooklyn, New York, United States of America, 12206. However, to be eligible for a return, your item must be unused and in the same condition as it was upon delivery. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase from our Kente Gentlemen online store. Also, please verify that your item(s) are not made-to-order, as such products are exchange-only, thus not refundable.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please contact us if you have any questions on how to return your item to us.
Kente Gentlemen is committed to inclusivity. In terms of body size, we seek to provide our customers with item(s) that satisfy their shape, weight, and/or height. Please allow up to two weeks for our tailors and manufacturers to tailor your custom-made and/or made-to-order items, before they are shipped to your doorstep. Also, be aware that any custom-made, custom fit, and/or made-to-order items are non-refundable and require half of the full payment to be paid in advance during checkout. To start a conversation regarding your custom order, please feel welcome to contact us here. We look forward to meeting your needs.
To keep up with our competitive prices, we deemed efficient to lower our materials costs, not labor costs. Each material, from fabric, threads, to buttons that we use for each item are hand-made and /or hand-picked, through a very selective and rigorous process. Therefore we tend to work with very limited materials and fabrics, both in quality and quantity. As mentioned prior, we seek to provide customers with preferred item(s) that satisfy their shape, weight, and/or height. In that same optic, requesting for an item, where it's allowed to do so, only makes sense and increases the likelihood of restocking on said item. Once you have requested for the specific item size or custom fitting, we will follow up with you as soon as possible to answer to your needs, in hopes to satisfy your shopping experience with us.